An emerging trend that I’m following at Smart Selling is this idea of Social CRM. I’ve noticed a growing number of CRM vendors starting to use the term and this in itself is confusing given the idea of social CRM is so new. I’m sure by mid next year the picture will be somewhat clearer… [Read more…]
February 8, 2009
The past 48 hours here in Australia has caused me to rethink some of my doubts about Twitter whilst also reaffirming my belief as to the importance of social media for our future. The Australian state of Victoria has, over the past 48 hours suffered incredible loss as devastating bushfires (wildfires) have swept across the… [Read more…]
February 4, 2009
We’ve been participating in and following the Twitter phenomenon for a while now. Not as much as some, but we’ve kept an eye on this “thing”. We’ve been circumspect about Twitter as we tend to evaluate tools like Twitter in the context of whether they are useful for companies that are B2B sales focused. We’ve… [Read more…]
February 26, 2009
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