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Entries categorized as ‘Open Source’

Open Source Government Software Suite

August 13, 2009 · 1 Comment

An interesting post on the Gov 2.0 Australia community got me thinking about the future of open source software, the growth of collaborative communities, and Government business systems. Open Source is something we’ve moved into quite heavily in terms of our business systems focus due to the maturity of many of the vendors – like SugarCRM, Talend,  Atlassian etc.

The author of the post – Wayne Eddy raises the question about Government expenditure on proprietary software and whether Government would deliver better value to their constituents by embracing open source and using this to build a Government software suite.

As I thought about this the idea really intrigued me so I started making a list of pros and cons and a rough outline of how this ‘might’ look.

The Barriers (are not with Open Source)

I hate to start on a negative but I have to as I think the barriers to making this happen are quite significant.

  1. The major software giants have deep pockets and will spend a lot of money to kill off an initiative such as this. They all have a vested interest in keeping open source in its cute cubby hole.
  2. Add to this the threat O/S poses to the big system integration vendors. That’s a pretty big bear you’re stealing cake from…
  3. How do you distinguish between raw open source and commercial open source? Or are we simply shifting the customer/vendor paradigm?
  4. The Culture of “nobody got fired buying IBM”. There’s safety in dealing with global giants – though I bet there are a few GOC’s and Departments around the country who beg to differ…
  5. The inherent disorganisation of the open source crowd. Let’s face it, O/S people are well different. I’d argue it’d be a bit like herding cats

The Opportunity for an Open Source Government Software Suite

Depending on how you approach this I can see merit in this idea and I can see an attractive model being developed.

I view this as an ecosystem of solutions that can be tied together with a common glue. Realistically we’d need to have a panel of O/S vendors for each core area along with an agreed set of protocols as to how data and integration is managed. You would also need to create a certification program so that any vendor wanting to be part of the panel has to meet a minimum set of standards with these standards covering core areas such as stability, documentation, development standards etc.

The real opportunity by doing this is that Government fosters broad collaboration as listed vendors can co-create solutions amongst themselves and in conjunction with Government. For example, a group of vendors could collaborate to create a small council business system – where the functionality is pared back such that the ‘product’ suits many of the smaller regional councils in Australia where resources and budgets are limited.

I think the ecosystem would also be attractive for the SI vendors. It gives them a chance to foster innovation and sponsor development that is owned by the Government and O/S community and is there for the benefit of Government. This shouldn’t be new for some of the major SI companies given the likes of Cap Gemini and Logica already have relationships with leading O/S vendors like Talend.

Most importantly, you start creating an IP pool that remains in Australia and is there for everyone in Government to benefit. Any international vendor wanting to utilise IP overseas could be expected to pay a royalty back to the Australian ‘pool’.

Categories: Open Source · social media
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Selling in the field – Open Source Delivers

December 21, 2008 · 1 Comment

Sometimes it is difficult to find relevant and tangible examples of how the open source architecture/model drives unique value for end users and partners when examining only business benefits.  In many cases, the ROI is there, but it is hard to quantify in hard dollars due to so many variables at play.

I want to share with you an example of the power and value of open-source. Pramati Technologies has released iSugarCRM, a free application for your iPhone that allows users to access SugarCRM via the Apple iPhone. The application has full offline sync and works across all SugarCRM modules.

There are two value benefits that I want to highlight as they are unique to open source. Firstly, Pramati are offering the application free of charge. An equivalent application on iApplications will cost north of USD 150 per user per year.

Secondly, if you tried to use this type of application on closed proprietary solutions like Salesforce then you’ll need to be using their top-shelf Enterprise edition plus you’ll being paying additional mobile application fees (a double-dip).

I’ve not been a big proponent of mobile versions of CRM solutions primarily as I’ve felt the mobile devices and the communications platform have not been up to scratch. My opinion has changed this year as 3G has taken hold and new, better devices such as the iPhone, the better, richer range from BlackBerry plus the smart devices offered from companies such as HTC and Nokia.

iSugarCRM opens up a huge range of possibilities particularly as version 5.2 of the SugarCRM product moves further into the social media/social networking world.

The Smart Selling team are in the process of road testing the application over the Christmas break so we’ll post back here once we’ve got some feedback to share.

Categories: Open Source · social media
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